Terms of Service
These Terms of Service ("Terms") govern your access to and use of AeroSpark (the "Service"), provided by AeroSpark.ai Inc. ("AeroSpark," "we," "our," or "us"). By installing or using AeroSpark, you agree to these Terms. If you do not agree, do not install or use the Service.
1. Description of the Service
AeroSpark is a Slack-native and Microsoft Teams-native application that provides legal review, AI-powered document triage, deal exception routing, and reviewer workflow management for Slack workspaces and Microsoft Teams tenants, together with an administrative web dashboard. The Service is provided on a subscription basis with a free tier available.
2. Eligibility
You must be at least 18 years old and authorized to enter into contracts on behalf of your organization to use the Service. By accepting these Terms, you represent that you have the authority to bind your organization to them.
3. Customer organization and authorized users
These Terms are entered into by the organization that installs, purchases, or uses the Service ("Customer"). Customer is responsible for its Slack workspace or Microsoft Teams tenant, internal approvals, administrator accounts, and all activity by users who access the Service through Customer's workspace or tenant. Customer must promptly notify us of any suspected unauthorized use or security incident involving the Service.
4. Acceptable use
You agree not to use the Service to:
- Upload documents you do not have the right to share or process
- Attempt to gain unauthorized access to our systems or other workspaces
- Transmit malware, viruses, or any other malicious code
- Violate any applicable law or regulation
- Reverse-engineer, decompile, or attempt to extract source code from the Service
- Resell or sublicense the Service without our written consent
We may suspend or limit access to the Service if we reasonably believe Customer or its users are violating these Terms, creating a security risk, infringing rights, or exposing us or others to legal liability.
5. AI-generated content
AeroSpark uses AI models to extract and summarize information from documents you submit. AI output is provided for informational and workflow purposes only and does not constitute legal advice. You are solely responsible for all legal decisions made using the Service. We make no warranty that AI extractions are complete, accurate, or suitable for any particular legal purpose.
6. Billing and payment
Paid plans are billed monthly in advance. Pricing is displayed in the Service and on our website. We reserve the right to change pricing with 30 days' notice to workspace admins. All fees are non-refundable except where required by applicable law. If payment fails, we may suspend access to paid features until payment is resolved.
You may cancel your subscription at any time via the in-app billing menu (in Slack or Microsoft Teams) or via the AeroSpark web dashboard. Your workspace or tenant will revert to the Free tier at the end of the current billing period.
7. Customer data, privacy, and data protection
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring you have the right to submit documents and data to the Service, including obtaining any necessary consents from counterparties whose information may be contained in submitted documents.
As between the parties, Customer retains responsibility for the legality, quality, and accuracy of Customer data submitted to the Service. Customer retains all rights in Customer data. Customer grants us a limited, non-exclusive right to host, copy, process, transmit, and display Customer data solely as necessary to provide, secure, support, and improve the Service in accordance with these Terms and our written instructions from Customer.
Where applicable, the parties may enter into a separate data processing agreement ("DPA") governing processing of personal data on Customer's behalf. If a DPA applies and conflicts with these Terms on data protection issues, the DPA will control to the extent of that conflict.
8. Intellectual property
AeroSpark and its underlying technology are owned by us and protected by intellectual property law. These Terms do not grant you any ownership rights in the Service. You retain all ownership of documents and data you submit to the Service.
We may use aggregated and de-identified usage data, performance metrics, and operational analytics for service improvement, security, and business operations, provided that such data does not identify Customer or any individual.
9. Warranties
Each party warrants and represents that it shall comply with all applicable laws and regulations in performing its obligations under these Terms. EXCEPT FOR ANY EXPRESS WARRANTY IN THIS TOU, AEROSPARK AND ITS THIRD-PARTY SUPPLIERS HEREBY DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES REGARDING ANY AEROSPARK CONTENT, SITES, OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND QUALITY. AEROSPARK AND ITS THIRD-PARTY SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES WHATSOEVER REGARDING THE RELIABILITY, AVAILABILITY, TIMELINESS, SUITABILITY, ACCURACY, OR COMPLETENESS OF ANY SITES OR SERVICES OR THE RESULTS YOU MAY OBTAIN FROM THEIR USE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AEROSPARK AND ITS THIRD-PARTY SUPPLIERS DO NOT REPRESENT OR WARRANT THAT (1.) THE OPERATION OR USE OF ANY SITES OR SERVICES WILL BE TIMELY, UNINTERRUPTED, OR ERROR-FREE, OR (2.) THE QUALITY OF ANY SITES OR SERVICES WILL MEET YOURS OR ANY OTHER REQUIREMENTS. YOU ACKNOWLEDGE THAT NEITHER AEROSPARK NOR ITS THIRD-PARTY SUPPLIERS CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT ANY SITES OR SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES, AND THEREFORE NEITHER AEROSPARK NOR ANY OF ITS THIRD-PARTY SUPPLIERS ARE RESPONSIBLE FOR ANY DAMAGE RESULTING FROM SUCH PROBLEMS. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY AEROSPARK, ANY SITES OR SERVICES ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE." You may have additional rights as a consumer under local law that these Terms cannot change.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AEROSPARK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Termination
Either party may terminate this agreement at any time. You may terminate by uninstalling AeroSpark from your Slack workspace or removing AeroSpark from your Microsoft Teams tenant. We may terminate or suspend your access if you materially breach these Terms and fail to cure the breach within 10 days of notice, or immediately if the breach is not curable.
Upon termination, your right to use the Service ends. We will handle Customer data after termination in accordance with the Privacy Policy, any applicable DPA, and our legal obligations. Sections intended by their nature to survive termination will survive.
12. Modifications to the Service and Terms
We may modify the Service or these Terms at any time. For material changes to these Terms, we will provide at least 14 days' notice to workspace admins and users via email before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
13. Governing law and disputes
All disputes arising under this Agreement shall be governed by and interpreted in accordance with the laws of Washington, without regard to principles of conflict of laws. The parties to this Agreement will submit all disputes arising under this Agreement to arbitration in Seattle, Washington, before a single arbitrator of the American Arbitration Association ("AAA"). The arbitrator shall be selected by application of the rules of the AAA, or by mutual agreement of the parties, except that such arbitrator shall be an attorney admitted to practice law in Washington. By agreeing to this Agreement, the parties agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that the parties are each waiving a right to a trial by jury or to participate in a class action. No party to this agreement will challenge the jurisdiction or venue provisions as provided in this section. Nothing contained herein shall prevent either party from obtaining an injunction.
14. Other
These Terms of Service constitute the entire agreement between Us and you and supersede any prior written or oral agreement, communication or proposal between the parties regarding the Services, unless the parties specifically agree in writing that a separate agreement will take precedence over these Terms. If any part of these Terms of Service is determined by any competent authority to be invalid, unlawful or unenforceable, the remainder of these Terms of Service will continue to be valid and enforceable to the fullest extent permitted by law. Our failure to act in a particular circumstance does not waive Our ability to act with respect to that circumstance or similar circumstances. By using the Services, You consent to receiving electronic communications from Us. These communications will include notices about Your account and information concerning or related to the Services or Terms of Service. You agree that any notice, agreements, disclosure, or other communications that We send to You electronically will satisfy any legal communication requirements, including that such communications be in writing. We are excused for any failure to perform to the extent that Our performance is prevented by any reason outside of Our control.
15. Contact
Questions about these Terms:
legal@aerospark.ai